Warranty, exchange and returns | Dayton Boots | Hand Crafted Made to Order Boots
Your cart

Warranty, exchange and returns


Thank you for choosing Dayton Boots - we're confident that they'll be the best boots you'll ever buy. If you are unsatisfied with your purchase for any reason, please contact us so we can arrange a repair or refund.

Lifetime warranty

We're so proud of our handcrafted footwear that we offer a lifetime warranty on our boots. Please note:

  • This warranty covers manufacturing defects, in workmanship and materials and benefits the original owner
  • The warranty does not cover general wear and tear, or lack of conditioning and care.
  • Any repair work not performed by Dayton Boots may void the warranty.
  • Any warranty returns, exchanges and/or repairs will be assessed and performed at the sole discretion of Dayton Boots.

Exchanges and returns

In the unlikely event that you're not happy with your boots, please contact the factory store to arrange an exchange or return. Please note:

  • Any returns being shipped back to the factory must be approved in advance by Dayton Boots - please contact us at +1 604 253-6671 for assistance. Unauthorized packages may not be accepted.
  • Local in store returns during office hours 10AM-5PM Monday - Friday.
  • We will only accept returns or exchanges received up to 30 days from delivery of your merchandise, and which include the proof of purchase.
  • Shipping is non-refundable. You are responsible for all shipping costs back to and from the factory store.
  • Items must be returned unworn and in the original condition. We will not accept footwear with visible wear.
  • Any credits issued will be applied to the credit card or other payment method used in the original purchase.
  • All Sale, discounted and clearance item sales are final.
  • Made to Order or Custom Orders will only be eligible for exchange or credit.
  • Dayton product can be returned for exchange or in store credit within 30 days if un-worn, in original condition, with packaging and accompanied by a receipt. Each return will be assessed and may be refused at the sole discretion of Dayton. 

    Dayton is not responsible for any additional shipping costs for returns or exchanges.  We will not accept packages that have not been pre-authorized by our staff.  Packages should only be sent via the POSTAL SERVICE of your country and be marked as "CANADIAN GOODS RETURNED" for repair, exchange or warranty.  Value for duty and taxes should be marked as $1.  Do not send via a Commercial Courier Company unless all fees are prepaid on your account.  We will not pay any courier company brokerage or other fees upon receipt and you risk the package being returned with further costs. You are welcome to separately insure for whatever amount appropriate.

    Please send to:

    Returns at Dayton Boots 2250 East Hastings Street, Vancouver, British Columbia, Canada V5L 1V4

    Made to Order or Custom Orders will only be eligible for exchange or credit.  All discounted sales are final.